FAQ’s

WHAT INFORMATION DO YOU NEED TO KNOW ABOUT MY BOOKING?

When you provide booking details, either over the phone or by email, you will have our help from beginning to end.  We obviously need to know dates and times along with the type of booking (birthday party, anniversary or a Platinum Garden Party).  Additionally we need to know the space available for set up, access ease (steps, narrow path), electronic points if required and whether you want the event to be manned or not.

HOW WILL I KNOW MY GAME PACKAGE CHOICE WILL FIT IN MY GARDEN?

That is where you have our expertise regarding every game we own.  With a simple measurement in metres of your indoor or outdoor space, we can plot a set up plan so games can be enjoyed at their full potential. It is so easy to forget that table tennis requires additional space at each end for the players!!

WHAT IF MY OUTDOOR EVENT IS AFFECTED BY THE WEATHER?

We live in the UK so we all understand the unreliability of the British weather.  We always make contact with you the day or so before your event and one thing we discuss is the weather forecast for the day of your event.  If rain or strong winds will spoil your outdoor fun, then we will work with you to swap games where possible or offer different ones that will work indoors if available. We do ask you, however, to do your part and have a back up plan whether it is a marquee, a local hall booking reservation or the downstairs of your home – space will be needed!

CAN YOU TELL ME ABOUT YOUR PAYMENT DETAILS?

We only accept payment by card or bank transfer.  We are unable to accept cash.

We have full liability insurance and the certificate is available upon request.

WE NEED A LAST MINUTE BOOKING?

We are also happy to work with last minute events.  Life can always throw a curve ball so if you are unfortunately let down by another games supplier, we are always happy to do our best to help if we can.

HOW CAN I BOOK FOR AN EVENT?

We have expertise arranging events of all types and sizes and love to talk!  If you send us a comment with your contact information, then we will happily reply by either phone or email.

The booking process with us is an easy and enjoyable process because we are invested from start to finish.  The success of your event, as far as our entertainment goes, is our prime focus.

If you would like to amend your order, then you would simply need to contact us to discuss.  We are always happy to oblige where possible.

If one of our games is damaged on a previous event, we may need to discuss a substitution.